At Raya, we want you to love your purchase. If you are not completely satisfied, we’re here to help! Please review our return and refund guidelines below:
1. Eligibility for Returns
- Items can be returned within 30 days of the delivery date for a full refund or exchange.
- To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached.
2. Return Process
- To initiate a return, please contact our customer service team at [insert customer service email/phone number] to obtain a return authorization.
- Include your order number and the reason for the return in your request.
3. Shipping Costs
- Customers are responsible for return shipping costs unless the item received was defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value.
4. Refund Processing
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days, and a credit will automatically be applied to your original payment method.
5. Exchanges
- If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
6. Final Sale Items
- Please note that final sale items are not eligible for return or exchange.
If you have any further questions regarding our return and refund policy, feel free to reach out to us at [At Raya, we want you to love your purchase. If you are not completely satisfied, we’re here to help! Please review our return and refund guidelines below:
1. Eligibility for Returns
- Items can be returned within 30 days of the delivery date for a full refund or exchange.
- To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached.
2. Return Process
- To initiate a return, please contact our customer service team at [insert customer service email/phone number] to obtain a return authorization.
- Include your order number and the reason for the return in your request.
3. Shipping Costs
- Customers are responsible for return shipping costs unless the item received was defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value.
4. Refund Processing
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days, and a credit will automatically be applied to your original payment method.
5. Exchanges
- If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
6. Final Sale Items
- Please note that final sale items are not eligible for return or exchange.
If you have any further questions regarding our return and refund policy, feel free to reach out to us at [ boraneyash20@gmail.com ]. Thank you for shopping with Raya!.